Terms of Service


By confirming (click) the “Book with costs” or “Book free of charge” field, you confirm that you are placing a binding order.

Information on the SARS-CoV-2 antigen rapid test:

As soon as a negative test result of the antigen rapid test is available, you will receive the test result via the email address you provided when registering. This is usually the case after 15-30 minutes.

If the result is positive, you will be contacted by phone and only informed by email if you cannot be reached, and only then will we send the digital test result. This process then takes longer than 15-30 minutes.

The result of a rapid antigen test can be false positive or false negative: If the test result is negative, there may be an infection with SARS-CoV-2, a positive test result does not mean that there is actually an acute infection with SARS-CoV-2. The rapid antigen test is a snapshot.

With a positive SARS-CoV-2 antigen rapid test, we are acc. §6 Infection Protection Act obliged to transmit your data to the health department.

A confirmatory PCR test is required in this case.

Please note that especially in the case of capacity bottlenecks due to a high test rate or technical problems, we may not be able to meet the specified deadlines for submitting the test result.

If you have not received a result, please contact us using the contact form or by phone.

Information on the PCR test:

Please check the details of the data (name, date of birth, if applicable the voluntarily given passport number) for correctness. If the information is incorrect, please contact our test center using the contact form or by phone.

We do our best to complete our tasks on time. However, we cannot guarantee that the analysis of your swab sample will be carried out by a certain date / time and / or that the test results will be available by a certain date / time. The test result is usually available within 1-24 hours of taking the smear. However, delays in individual cases, e.g. non-evaluability, invalidity or technical transmission errors, are possible so that a transmission of findings cannot be guaranteed within this period. We do not guarantee that the analysis of your swab sample will be performed by a specific date / time and / or that the test results will be available by a specific date / time. We are not liable for any damage caused by a delay. If the provider cannot provide the service on the agreed date due to his own representation, the customer can choose whether the service should be provided on another date or whether he can withdraw from the contract in return for reimbursement of the remuneration.

If you have not received your test result after the booked period has expired or if you have any questions about your findings, please contact our test center using the contact form or by telephone.

The provider applies high standards in the provision of services, in particular the PCR analysis of sample material from a throat swab. Nevertheless, in individual and very few cases, SARS-CoV-2 tests using PCR technology can yield a false positive or false negative test result. This can be due to a large number of causal errors in the preanalytics (e.g. the quality of the sample material, sampling techniques, contamination, temperature influences, different outer packaging) or due to failure of the analysis equipment for unknown and / or unforeseeable reasons. A test result can also be “invalid” or “cannot be evaluated”, so that a repetition may be necessary. For this reason, a sufficient period of time should be selected for the testing in which a possible follow-up test can be scheduled.

The detection of the SARS-CoV-2 virus in a throat swab using PCR can only take place if the virus has infected the pharyngeal mucosa and the intracellular replication has taken place at a detectable level. According to the current state of knowledge, this duplication may not start until several days after the infection. When testing at a very early stage of the infection, a negative test result cannot clearly rule out an infection. If there is still a suspicion of infection, further tests for detection of the SARS-CoV-2 virus should be carried out and the requirements of the Federal Ministry of Health and other target countries, in particular on the necessary quarantine measures, should be observed.

Antibody test information:

The measured value of the neutralizing antibodies measured in the blood allows only a limited or orienting assessment of a protective effect against (further) SARS-CoV-2 infections. It is currently not possible to make a reliable statement about the duration of immunity, as there are currently no reliable limit values that either guarantee or exclude adequate immune protection. The detection of neutralizing antibodies is therefore not a reliable protection against (re) infection. The protective effect of neutralizing antibodies against newly emerging virus variants can be limited. In rare cases, false positive results can occur.


We are only liable for injury to life, limb, health or for breach of essential contractual obligations (cardinal obligations) as well as for other damages based on an intentional or grossly negligent breach of duty by us, our legal representatives or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract. In the event of a breach of essential contractual obligations, we are only liable for foreseeable damage typical for the contract, if this was caused simply by negligence, unless the client is entitled to claim for damages resulting from injury to life, limb or health.

Data protection:

Please note our privacy policy.

Right of withdrawal

You have the right to withdraw from this contract within 14 (fourteen) days without giving a reason. The cancellation period is 14 (fourteen) days from the day the contract is concluded. In order to exercise your right of withdrawal, you must contact us

Rapid test center Hanover
Karmarschstrasse 40 40
30159 Hanover

Email: [email protected]

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.


If you withdraw from this contract, we will give you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you use a different type of delivery than the one we offer,
have chosen the cheapest standard delivery), to be repaid immediately and at the latest within 14 (fourteen) days from the day on which we received notification of your cancellation of this contract. We use the same for this repayment
Means of payment that you used in the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

If you have requested that the services begin during the cooling-off period, you have given us a reasonable amount
to pay, which corresponds to the proportion of the services already provided up to the point in time at which you inform us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided in the contract.

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

– To [(postal address): Rapid test center Hanover, Karmarschstr. 40, 30159 Hanover.

Fax: 0511-91702778, Email: [email protected] ]

– I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

– Ordered on (*) / received on (*)

– Name of the consumer (s)

– Address of the consumer (s)

– Signature of the consumer (s) (only if this is communicated on paper)

– Date

(*) Delete where inapplicable

EU dispute settlement:

The European Commission provides a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr .
You can find our e-mail address above in the legal notice or under “Contact”.

Consumer dispute settlement / universal arbitration board:

We are neither willing nor obliged to take part in dispute settlement proceedings before a consumer arbitration board.

Final provisions:

  1. The law of the Federal Republic of Germany to the exclusion of the UN sales law applies to contracts between the provider and the customer. The legal regulations for restricting the choice of law and for the applicability of mandatory regulations in particular. of the country in which the customer as a consumer has his habitual residence remain unaffected.
  2. If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the registered office of the provider.
  3. The contract remains binding in its remaining parts even if individual points are legally ineffective. In place of the ineffective points, the statutory provisions apply, if they exist. If this would represent an unreasonable hardship for one of the contracting parties, however, the contract as a whole becomes ineffective.